Economies around the world have adapted to fast-evolving consumer behavior as Covid has changed the world in many ways. The shift to e-commerce across the globe has certainly been one of the biggest changes. In countries like Mexico and India who had a slow, but growing, adoption of e-commerce prior to the pandemic have seen an increase of over 30% in e-commerce purchases. It is clear that those who formerly had avoided e-commerce, preferring to shop in stores, malls and in shopping throughfares tried and liked the convenience of online shopping. As consumers do not typically revert and go backwards, home delivery of goods will likely become the standard for many consumers going forward.

This disruption has had an effect on all stakeholders. Whether they are working from home or part of a generation that see digital commerce as the norm they expect their packages delivered to them, and fast. Many retailers who have just moved into e-commerce are changing their logistics and delivery practices. They now can take orders through multiple channels and need fast and reliable shipping, tracking and mobility to get the packages into their customer’s hands. The bar for shipment delivery and customer service has been set by the large online retail purveyors such as Amazon, Ali Baba, Mercado Livre and the like, all across the world. This is a bar that individual retailers must also reach to provide an expectation of customer service that consumers are used to. These expectations will only increase as consumers expect not just next day, but increasingly, same day delivery. And the newest stakeholders are delivery companies who are rising to meet this surge in demand for shipment delivery commensurate with online purchasing. They know they must deliver service that gets the package to the customer when they want it and how they want to receive the package.

The new delivery is really an As Soon as Possible (ASAP) transporter. A delivery company needs to have the capacity to ensure that the package is delivered from the online shopping cart to the customer’s door. Another factor is the network. Your network needs to be robust and always connected, in order to meet the needs of the retailer and their customer. Transaction transparency from end-to-end is a must for the transporter, as every stakeholder should be able to see where the package is along every milestone on the journey, from the retailer to the customer’s door.

All of this needs to be instant, in real-time. If a transporter has the right capacity, with the right network and featuring great transparency—then speed is a given. But in countries where e-commerce is just taking off, these components may not in place for a delivery provider.

SmartKargo has a reliable delivery resource for first- and last-mile transport in place for our customers to fill the need in these situations around the world. It is called, kart2door, our new delivery network that is available on demand for our customers adopting our e-commerce technology. Kart2door can be created to supply the capacity, speed, transparency and put the required network in place, across the world. In doing so, we provide a colossal win for Retail with a single solution that covers the entire e-commerce delivery chain. More importantly, it is a win for the customer, by keeping the customer informed at all times from purchase through delivery—ultimately getting their purchased product to them ASAP. Kart2door is an innovative solution that is built upon phenomenal advanced technology. We provide ground transport for packages using airline capacity and network strength for long distances, and bring in innovative hyper-local models making the ASAP factor easily possible with same day or next day delivery. Retail companies that are evolving to meet their customers’ needs must have a delivery solution that can deliver on the promises made to your customers.

For more info, look us up at https://www.kart2door.com. We help retail get there, real fast.